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ANGABEN GEMÄSS § 5 TM

Corinna Haferkorn

Am Lanzenboden 4

61389 Schmitten

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Refund Policy
We do not offer refunds on provided services unless required by applicable law. However, we offer monthly cancellation on all subscriptions, and will refund any unused time.

Terms

FILEGNOME ACCEPTABLE USE POLICY

1. Prohibited Uses

You may not use FileGnome services for any of the following activities:

  • Illegal activity: Promoting, facilitating, or engaging in any unlawful conduct.

  • Harmful or abusive behavior: Promoting or engaging in the exploitation of children, terrorism, or violence against people, animals, or property.

  • Spam or bulk messaging: Distributing spam, junk mail, or other unsolicited communications.

  • Unauthorized sales: Selling or distributing prescription medication or restricted goods without valid authorization.

  • Intellectual property infringement: Using FileGnome to copy, share, or distribute content that violates the intellectual property rights of others.

  • Privacy violations: Collecting, sharing, or disclosing personal information without consent or in violation of privacy laws.

  • Malicious software: Uploading, installing, or distributing viruses, worms, Trojan horses, cryptocurrency miners, or any code designed to disrupt, damage, or degrade system performance.

  • Deceptive practices: Publishing false, misleading, or unsubstantiated claims about FileGnome or its services.

  • Network abuse: Engaging in packet flooding, packet corruption, denial-of-service (DoS) attacks, or any other network-disruptive activities.

  • Security breaches: Attempting to hack, exploit, or gain unauthorized access to servers, systems, or networks, or distributing information that enables such activities.

  • Anonymous gateways: Using FileGnome as an anonymous proxy, relay, or intermediary for unauthorized activities.

  • Excessive resource use: Running scripts, bots, or software that cause unreasonable load or disruption to FileGnome’s servers.

  • Offensive or harmful content: Disseminating content that may reasonably be considered grossly offensive, vulgar, or malicious.

  • Improper file storage: Using FileGnome as a file dump, archive, or repository for materials intended to be downloaded through other sites.

  • Unsolicited messaging: Sending or distributing unwanted messages by email, instant messaging, SMS, pop-ups, chat rooms, guestbooks, forums, or fax.

FILEGNOME HOSTING AGREEMENT

When you purchase web hosting or related services, your website or application may be hosted on shared servers where resources are allocated among multiple users. Each customer receives a unique address (DNS) and a fair portion of server resources.

You agree not to use FileGnome servers as a source, intermediary, or destination for mail bombs, denial-of-service attacks, or any other abusive activity. Server hacking, unauthorized access attempts, or use of FileGnome services as an anonymous gateway are strictly prohibited.

FileGnome reserves the right to temporarily or permanently remove any website or account that violates this policy or threatens network stability. This includes removing all associated accounts under your ownership if one is found to be in breach.

Additionally, you agree not to:

  1. Disseminate or transmit material that may be deemed offensive, vulgar, or malicious.

  2. Mislead others about the identity, source, or origin of any communication.

  3. Interfere with, disrupt, or attempt to access systems or accounts without proper authorization.

  4. Engage in any activity that conflicts with the intent or spirit of this policy or other FileGnome agreements.

  5. Use FileGnome services as an “open relay” or for similar purposes.

Data and Security Responsibilities

You are solely responsible for:

  1. Preventing any loss or damage to your website or hosted data.

  2. Maintaining independent backups of all data stored or transferred through FileGnome.

  3. Ensuring the confidentiality, integrity, and security of all content and personal information you handle.

FileGnome servers are not intended as permanent archives. FileGnome assumes no liability for data loss, corruption, or accidental deletion.

Our hosting services are not PCI-DSS or HIPAA compliant, and must not be used to store or process sensitive payment or health-related data.

You may not use your hosting plan as a general file storage or backup service. Accounts exceeding 10 GB of email storage may receive a usage warning and must reduce data volume. FileGnome reserves the right to temporarily suspend disk write functionality if this limit is exceeded.

In cases of suspected compromise or abuse, FileGnome reserves the right to conduct a forensic investigation to maintain network integrity and security.

Data Control and Access

You remain the data controller for any personal data processed or stored using FileGnome services. FileGnome acts solely as a service provider and accepts no liability for your handling of personal or sensitive data.

As part of our managed hosting and operational procedures, FileGnome may access hosted systems or data only when necessary for maintenance, troubleshooting, security, or other purposes outlined in this Agreement and our Terms of Service.



FileGnome Beta Special Terms

Access to FileGnome requires the purchase of a monthly subscription or prepaid access token. Tokens are available in 3, 6, or 12-month increments. The service does not support automatic renewal or recurring billing, unless specified otherwise in your contract. Once your token expires, your access to FileGnome will end unless you manually purchase a new one. Users may cancel their membership at any time before the 1st of the upcoming month and are entitled to a full refund for any unused full months remaining on their current token.

FileDrop is intended exclusively for temporary file sharing. It should not be used for short- or long-term data storage or as a backup service.

FileGnome reserves the right to discontinue any part of its services, or the entire platform, with at least one month's prior notice. This notice will be provided via the website and/or email. In the event of a service shutdown, FileGnome will refund any remaining unused time on prepaid tokens.

FileGnome may offer access to PAGEr, a portfolio creation tool, and Blocks, a visual site builder. Both PAGEr and Blocks are considered beta software and are provided strictly "as is" for your convenience. By using these tools, you acknowledge and accept that they are experimental and may contain bugs, incomplete features, or stability issues. You further understand and agree that their use is at your own risk. FileGnome is not liable for any data loss, overwriting, corruption, or other damage to files within your hosting space caused directly or indirectly by these beta tools. Users are strongly advised to maintain independent backups of all site content before using PAGEr or Blocks.

FileGnome Membership Terms

1. Introduction

Welcome to FileGnome. These Terms of Service ("Terms") govern your use of FileGnome's products and services, including web hosting, email, file sharing via FileDrop, file conversion via FileSaucer, and any other associated tools or platforms. By accessing or using the Service, you agree to comply with and be bound by these Terms. If you do not accept these Terms, you may not use the Service.

2. Service Description

FileGnome provides a streamlined hosting platform that includes web and email hosting, file sharing, file conversion, and creation tools designed for convenience and simplicity. The Service is intended for personal and light professional use but is not designed for enterprise or mission-critical workloads.

3. Membership and Payment

Users may cancel their membership at any time before the 1st of the upcoming month and will receive a full refund for any unused full months remaining on their current bill.

4. FileSaucer and Fair Use

Each FileGnome membership includes access to FileSaucer, a file conversion tool that provides unlimited conversions under a fair use policy. While there is no personal conversion cap, the system operates on a shared pool of conversion credits available to all users, which resets each month. Excessive or automated use may lead to temporary restrictions. FileSaucer and other FileGnome tools may be modified, replaced, or discontinued at any time without prior notice.

5. FileDrop and Data Responsibility

FileDrop is designed for temporary file transfers only. It should not be used for short- or long-term storage or as a backup solution. The included email client is provided "as is," without guarantees regarding uptime, delivery, or data protection. Users are solely responsible for maintaining backups of their websites, files, and email data.

6. PAGEr and Blocks Beta Software Disclaimer

FileGnome may offer access to PAGEr, a portfolio creation tool, and Blocks, a visual site builder. Both PAGEr and Blocks are considered beta software and are provided strictly "as is" for your convenience. By using these tools, you acknowledge and accept that they are experimental and may contain bugs, incomplete features, or stability issues. You further understand and agree that their use is at your own risk. FileGnome is not liable for any data loss, overwriting, corruption, or other damage to files within your hosting space caused directly or indirectly by these beta tools. Users are advised to use the provided backup functionality before using PAGEr or Blocks.

7. Data Retention and Deletion

User data is retained only as long as necessary to operate the Service. Upon request, FileGnome will delete your data from its systems. FileGnome also reserves the right to automatically delete inactive user data three months after a prepaid plan expires. It is the user's responsibility to back up all website and email content before expiration or deletion.

8. Service Termination

FileGnome reserves the right to discontinue any service or the entire platform with at least one month's prior notice, provided either via email or on the official website. Should the Service be discontinued, users will receive a refund for any unused prepaid time remaining on their access token.

9. Acceptable Use and Account Termination

Users may not use FileGnome for illegal, abusive, or malicious activities, including but not limited to the distribution of malware, spam, or infringing content. FileGnome reserves the right to suspend or terminate accounts violating these Terms, without refund, at its sole discretion.

10. Changes to the Terms

These Terms may be updated periodically. The most current version will always be available on the FileGnome website. Continued use of the Service after updates are published constitutes acceptance of the revised Terms.

FileGnome Privacy Policy

Last Updated: October 25, 2025

FileGnome (“we,” “our,” “us”) respects your privacy and complies with the EU General Data Protection Regulation (GDPR). This policy explains what data we collect, how we use it, and what rights you have.

1. Information We Collect

  • Account data: Name, email address, and payment info (if applicable).

  • Files and usage data: Files you upload, IP address, browser type, and activity logs.

  • Cookies: Used to maintain sessions and improve user experience.

2. How We Use Your Data

We process your data to:

  • Operate and improve FileGnome’s services.

  • Provide customer support and account updates.

  • Ensure platform security and prevent abuse.

  • Comply with legal requirements.

3. Legal Basis for Processing (GDPR)

We process your personal data only when:

  • You’ve given consent (e.g., creating an account).

  • It’s needed to fulfill a contract (e.g., file hosting).

  • We have a legitimate interest (e.g., improving service).

  • It’s required to meet legal obligations.

4. Sharing of Data

We never sell your data.
We only share it with trusted third parties (e.g., hosting providers, payment processors) under strict privacy agreements, or when required by law.

5. Storage and Security

Data is securely stored in the European Union or the United States.
We use encryption, access controls, and regular audits to protect your information.

6. Your GDPR Rights

You have the right to:

  • Access your personal data.

  • Correct or delete your data.

  • Withdraw consent at any time.

  • Request a copy of your data (data portability).

To exercise these rights, contact filebert@filegnome.com.

7. Data Retention

We keep your data only as long as necessary for service delivery or legal compliance. Deleted accounts are permanently removed from active systems within 30 days.

8. Updates

We may update this policy from time to time. If major changes occur, we’ll notify users via our website or email.

9. Contact

For privacy questions or GDPR requests, contact:
filebert@filegnome.com